@extends('layouts.app')

@section('title', $ticket->reference)
@section('wrap-class', 'wrap--wide')

@section('nav')
    <a href="{{ route('admin.tickets.index') }}">&larr; Alle Meldungen</a>
    <a href="{{ route('admin.rewards.index') }}">Fehlerkonten</a>
    <form method="POST" action="{{ route('admin.logout') }}" style="display:inline">
        @csrf
        <button type="submit" class="btn btn--ghost btn--small">Abmelden</button>
    </form>
@endsection

@php
    $badge = ['new'=>'new','confirmed'=>'accepted','in_progress'=>'progress','waiting_customer'=>'waiting','fixed'=>'done','declined'=>'declined','duplicate'=>'muted'];
    $campaign = config('bugportal.campaign');
@endphp

@section('content')
    @if (session('status'))<div class="alert alert--ok">{{ session('status') }}</div>@endif
    @if (session('warning'))<div class="alert alert--info">{{ session('warning') }}</div>@endif
    @if ($errors->any())
        <div class="alert alert--error">
            <ul>@foreach ($errors->all() as $error)<li>{{ $error }}</li>@endforeach</ul>
        </div>
    @endif

    <h1 class="page-title">{{ $ticket->title }}</h1>
    <p class="page-intro">
        <span class="badge badge--{{ $ticket->type === 'security' ? 'urgent' : $ticket->type }}">{{ $ticket->typeLabel() }}</span>
        @if ($ticket->categoryLabel())<span class="badge badge--muted">{{ $ticket->categoryLabel() }}</span>@endif
        <span class="badge badge--{{ $badge[$ticket->status] ?? 'muted' }}">{{ $ticket->statusLabel() }}</span>
        &nbsp;<strong>{{ $ticket->reference }}</strong> ·
        eingegangen {{ optional($ticket->reported_at)->format('d.m.Y H:i') }} Uhr
    </p>

    @if ($ticket->isSecurity())
        <div class="alert alert--error">
            <strong>Sicherheitsmeldung – vertraulich behandeln.</strong>
            Nicht veröffentlichen, bevor die Lücke geschlossen ist. Danach nur ohne technische Details listen.
        </div>
    @endif

    @if ($ticket->status === 'new')
        @php $due = $ticket->responseDueAt(); @endphp
        <div class="alert {{ $ticket->isResponseOverdue() ? 'alert--error' : 'alert--info' }}">
            @if ($ticket->isResponseOverdue())
                <strong>Die zugesagte Frist ist überschritten.</strong>
                Rückmeldung war bis {{ optional($due)->format('d.m.Y') }} versprochen.
            @else
                Rückmeldung zugesagt bis <strong>{{ optional($due)->format('d.m.Y') }}</strong>
                ({{ $campaign['response_workdays'] }} Werktage ab Eingang).
            @endif
        </div>
    @endif

    @if ($possibleDuplicates->isNotEmpty())
        <div class="card card--flag">
            <h2 class="card__title">Könnte schon gemeldet sein</h2>
            <p class="card__hint">Ähnliche Meldungen, die bereits gelistet sind. Erstmelder gewinnt.</p>
            <ul class="dupes">
                @foreach ($possibleDuplicates as $candidate)
                    <li>
                        <a href="{{ route('admin.tickets.show', $candidate) }}">{{ $candidate->reference }}</a>
                        <span>{{ $candidate->title }}</span>
                        <span class="muted">{{ optional($candidate->reported_at)->format('d.m.Y') }}</span>
                    </li>
                @endforeach
            </ul>
        </div>
    @endif

    @if ($ticket->duplicateOf)
        <div class="alert alert--info">
            Zusammengeführt mit
            <a href="{{ route('admin.tickets.show', $ticket->duplicateOf) }}">{{ $ticket->duplicateOf->reference }}</a> —
            die Gutschrift gehört dorthin.
        </div>
    @endif

    @if ($ticket->duplicates->isNotEmpty())
        <div class="alert alert--info">
            {{ $ticket->duplicates->count() }} weitere Meldung(en) zu derselben Sache:
            @foreach ($ticket->duplicates as $dupe)
                <a href="{{ route('admin.tickets.show', $dupe) }}">{{ $dupe->reference }}</a>@if (! $loop->last), @endif
            @endforeach
        </div>
    @endif

    <div class="detail">
        <div>
            {{-- Triage --}}
            @if (! $ticket->isConfirmed() && ! in_array($ticket->status, ['declined', 'duplicate'], true))
                <div class="card card--action">
                    <h2 class="card__title">Prüfen</h2>
                    <p class="card__hint">
                        Erst die Bestätigung schreibt {{ $campaign['percent_per_bug'] }} % gut.
                        Jede Ablehnung braucht eine Begründung – der Melder bekommt sie zu lesen.
                    </p>

                    <div class="triage">
                        <form method="POST" action="{{ route('admin.tickets.confirm', $ticket) }}" class="triage__box">
                            @csrf
                            <h3>Als Fehler bestätigen</h3>
                            @if ($ticket->type === 'bug' && ! $ticket->category)
                                <div class="field">
                                    <label for="confirm_category">Art des Fehlers</label>
                                    <select id="confirm_category" name="category" required>
                                        <option value="">Bitte wählen</option>
                                        @foreach (\App\Models\Ticket::CATEGORIES as $value => $label)
                                            <option value="{{ $value }}">{{ $label }}</option>
                                        @endforeach
                                    </select>
                                </div>
                            @endif
                            <label class="check">
                                <input type="checkbox" name="publish" value="1"
                                       @checked(! $ticket->isSecurity()) @disabled($ticket->isSecurity())>
                                <span>Auf die öffentliche Liste setzen</span>
                            </label>
                            <button type="submit" class="btn btn--primary btn--small">
                                Bestätigen{{ $ticket->type === 'feature' ? '' : ' und '.$campaign['percent_per_bug'].' % buchen' }}
                            </button>
                            @if ($ticket->type === 'feature')
                                <p class="muted">Wünsche sind nicht rabattfähig – es wird nichts gebucht.</p>
                            @endif
                        </form>

                        <form method="POST" action="{{ route('admin.tickets.decline', $ticket) }}" class="triage__box">
                            @csrf
                            <h3>Ablehnen</h3>
                            <div class="field">
                                <label for="rejection_reason">Begründung <span class="muted">(Pflicht)</span></label>
                                <textarea id="rejection_reason" name="rejection_reason" required
                                          maxlength="1000" style="min-height:80px"
                                          placeholder="Ein Satz, den der Melder lesen kann.">{{ old('rejection_reason') }}</textarea>
                            </div>
                            <button type="submit" class="btn btn--ghost btn--small">Ablehnen und begründen</button>
                        </form>

                        <form method="POST" action="{{ route('admin.tickets.merge', $ticket) }}" class="triage__box">
                            @csrf
                            <h3>Als Dublette zusammenführen</h3>
                            <div class="field">
                                <label for="duplicate_of">Nummer der Erstmeldung</label>
                                <input type="text" id="duplicate_of" name="duplicate_of"
                                       placeholder="BUG-2026-0001" value="{{ old('duplicate_of') }}">
                            </div>
                            <button type="submit" class="btn btn--ghost btn--small">Zusammenführen</button>
                            <p class="muted">Die Gutschrift bleibt bei der zeitlich ersten Meldung.</p>
                        </form>
                    </div>
                </div>
            @endif

            <div class="card">
                <h2 class="card__title">Beschreibung</h2>
                <p class="card__hint">Wortlaut des Melders.</p>
                <div class="prose prose--boxed">{{ $ticket->description }}</div>

                @if ($ticket->steps)
                    <div class="field" style="margin-top:18px">
                        <label>Schritte zur Reproduktion</label>
                        <div class="prose prose--boxed">{{ $ticket->steps }}</div>
                    </div>
                @endif

                @if ($ticket->attachments->isNotEmpty())
                    <div class="field" style="margin-top:18px">
                        <label>Anhänge</label>
                        <ul class="attachments">
                            @foreach ($ticket->attachments as $file)
                                <li>
                                    <span class="icon">{{ $file->isImage() ? '🖼' : '📄' }}</span>
                                    <span>
                                        <a href="{{ route('admin.tickets.attachment', [$ticket, $file->id]) }}">{{ $file->original_name }}</a>
                                        <span class="muted">– {{ $file->humanSize() }}, {{ $file->mime_type }}</span>
                                    </span>
                                </li>
                            @endforeach
                        </ul>
                    </div>
                @endif
            </div>

            <div class="card">
                <h2 class="card__title">Verlauf</h2>
                <p class="card__hint">Gelb hinterlegt = interne Notiz, für den Melder nicht sichtbar.</p>

                @if ($ticket->comments->isEmpty())
                    <p class="muted">Noch keine Einträge.</p>
                @else
                    <ul class="thread">
                        @foreach ($ticket->comments as $comment)
                            <li class="{{ $comment->is_public ? ($comment->isFromTeam() ? 'is-team' : '') : 'is-internal' }}">
                                <div class="thread__head">
                                    <strong>{{ $comment->author_name }}{{ $comment->isFromTeam() ? ' (Team)' : ' (Melder)' }}</strong>
                                    <span>
                                        {{ $comment->is_public ? 'Für Melder sichtbar' : 'Intern' }} ·
                                        {{ $comment->created_at->format('d.m.Y H:i') }}
                                    </span>
                                </div>
                                <div class="prose">{{ $comment->body }}</div>
                            </li>
                        @endforeach
                    </ul>
                @endif

                <form method="POST" action="{{ route('admin.tickets.comment', $ticket) }}" style="margin-top:20px">
                    @csrf
                    <div class="field">
                        <label for="body">Eintrag hinzufügen</label>
                        <textarea id="body" name="body" maxlength="5000" style="min-height:110px" required></textarea>
                    </div>
                    <div class="form-actions">
                        <button type="submit" class="btn btn--primary btn--small">Speichern</button>
                        <label class="check">
                            <input type="checkbox" name="is_public" value="1">
                            <span>Als Antwort an den Melder senden (sonst nur intern)</span>
                        </label>
                    </div>
                </form>
            </div>
        </div>

        <div>
            <div class="card">
                <h2 class="card__title">Bearbeiten</h2>
                <form method="POST" action="{{ route('admin.tickets.update', $ticket) }}">
                    @csrf
                    @method('PATCH')
                    <div class="field">
                        <label for="status">Status</label>
                        <select id="status" name="status">
                            @foreach (\App\Models\Ticket::STATUSES as $value => $label)
                                <option value="{{ $value }}" @selected($ticket->status === $value)
                                        @disabled($value === 'duplicate' && ! $ticket->duplicate_of_id)>{{ $label }}</option>
                            @endforeach
                        </select>
                    </div>
                    <div class="field">
                        <label for="priority">Priorität</label>
                        <select id="priority" name="priority">
                            @foreach (\App\Models\Ticket::PRIORITIES as $value => $label)
                                <option value="{{ $value }}" @selected($ticket->priority === $value)>{{ $label }}</option>
                            @endforeach
                        </select>
                    </div>
                    <div class="field">
                        <label for="type">Art</label>
                        <select id="type" name="type">
                            @foreach (\App\Models\Ticket::TYPES as $value => $label)
                                <option value="{{ $value }}" @selected($ticket->type === $value)>{{ $label }}</option>
                            @endforeach
                        </select>
                    </div>
                    <div class="field">
                        <label for="category">Art des Fehlers</label>
                        <select id="category" name="category">
                            <option value="">–</option>
                            @foreach (\App\Models\Ticket::CATEGORIES as $value => $label)
                                <option value="{{ $value }}" @selected($ticket->category === $value)>{{ $label }}</option>
                            @endforeach
                        </select>
                    </div>
                    <div class="field">
                        <label class="check">
                            <input type="checkbox" name="is_public" value="1" @checked($ticket->is_public)>
                            <span>Auf der öffentlichen Liste zeigen</span>
                        </label>
                    </div>
                    <div class="field">
                        <label class="check">
                            <input type="checkbox" name="notify" value="1" checked>
                            <span>Melder per E-Mail über den neuen Status informieren</span>
                        </label>
                    </div>
                    <button type="submit" class="btn btn--primary btn--small">Übernehmen</button>
                </form>
            </div>

            @if ($ticket->credit)
                <div class="card">
                    <h2 class="card__title">Gutschrift</h2>
                    <ul class="meta">
                        <li><span class="k">Gebucht</span> <span class="v">{{ $ticket->credit->percent }} %</span></li>
                        <li>
                            <span class="k">Fehlerkonto</span>
                            <span class="v">
                                <a href="{{ route('admin.rewards.show', $ticket->credit->account) }}">{{ $ticket->credit->account->email }}</a>
                            </span>
                        </li>
                        <li><span class="k">Stand</span>
                            <span class="v">{{ $ticket->credit->isRedeemed() ? 'eingelöst · '.$ticket->credit->voucher_code : 'offen' }}</span>
                        </li>
                    </ul>
                </div>
            @endif

            <div class="card">
                <h2 class="card__title">Melder</h2>
                <ul class="meta">
                    <li><span class="k">Name</span> <span class="v">{{ $ticket->reporter_name }}</span></li>
                    <li><span class="k">E-Mail</span> <span class="v"><a href="mailto:{{ $ticket->reporter_email }}">{{ $ticket->reporter_email }}</a></span></li>
                    <li><span class="k">Kundennummer</span> <span class="v">{{ $ticket->customer_number ?: '—' }}</span></li>
                    <li><span class="k">Bestellnummer</span> <span class="v">{{ $ticket->order_number ?: '—' }}</span></li>
                    <li><span class="k">Nennung erlaubt</span>
                        <span class="v">{{ $ticket->publish_consent ? $ticket->creditLine() : 'nein' }}</span>
                    </li>
                </ul>
            </div>

            <div class="card">
                <h2 class="card__title">Technische Angaben</h2>
                <ul class="meta">
                    <li><span class="k">Auswirkung</span> <span class="v">{{ $ticket->impactLabel() }}</span></li>
                    <li>
                        <span class="k">Seite</span>
                        <span class="v">
                            @if ($ticket->page_url)
                                <a href="{{ $ticket->page_url }}" target="_blank" rel="noopener noreferrer">{{ Str::limit($ticket->page_url, 40) }}</a>
                            @else — @endif
                        </span>
                    </li>
                    <li><span class="k">Gerät / Browser</span> <span class="v">{{ $ticket->environment ?: '—' }}</span></li>
                    <li><span class="k">Kanal</span> <span class="v">{{ $ticket->channel }}</span></li>
                    <li><span class="k">Kampagne</span> <span class="v">{{ $ticket->utm_campaign ?: '—' }}</span></li>
                    <li><span class="k">IP</span> <span class="v">{{ $ticket->ip_address ?: '—' }}</span></li>
                    <li><span class="k">User-Agent</span> <span class="v muted" style="font-size:11px">{{ Str::limit($ticket->user_agent, 90) ?: '—' }}</span></li>
                    @if ($ticket->closed_at)
                        <li><span class="k">Abgeschlossen</span> <span class="v">{{ $ticket->closed_at->format('d.m.Y H:i') }}</span></li>
                    @endif
                </ul>
            </div>

            <div class="card">
                <h2 class="card__title">Melderansicht</h2>
                <p class="card__hint">Diesen Link hat der Melder per E-Mail erhalten.</p>
                <p style="word-break:break-all;font-size:13px">
                    <a href="{{ $ticket->statusUrl() }}" target="_blank" rel="noopener">{{ $ticket->statusUrl() }}</a>
                </p>
            </div>
        </div>
    </div>
@endsection